Privacy Policy

Last updated: 1 June 2025

1. Information We Collect

When you use our website or contact us, we may collect the following categories of data:

  • Personal identification data: name, email address, phone number, and any details you provide via our contact form.
  • Technical data: IP address, browser type, device information, and operating system.
  • Usage data: pages visited, time spent on the site, and interaction events collected through analytics tools.

2. How We Use Your Data

Your data is processed for the following purposes:

  • Responding to your inquiries and providing information about our services.
  • Improving our website and user experience through analytics.
  • Complying with legal obligations and protecting our rights.

3. Cookies and Tracking

We use cookies and similar tracking technologies to analyse traffic and personalise content. You can manage your cookie preferences through your browser settings. Third-party analytics providers may also place cookies on your device.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and communicating with you, including:

  • Hosting and infrastructure providers.
  • Email and form processing services.
  • Analytics platforms (e.g., Google Analytics).

These providers are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the data we hold about you.
  • Correction: ask us to correct inaccurate or incomplete data.
  • Deletion: request the removal of your personal data.
  • Portability: receive your data in a structured, machine-readable format.
  • Withdraw consent: opt out of processing where consent is the legal basis.

To exercise any of these rights, please contact us using the details below.

7. International Transfers

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with applicable privacy laws.

8. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. No Misleading Claims

We are committed to transparency. This website does not contain false or misleading claims, fake urgency, fake endorsements, or unauthorised references to third-party brands. We do not guarantee specific treatment outcomes without clear evidence. Any testimonials or case studies represent individual experiences and are not indicative of typical results.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: info@brisbanetmsclinic.com

Phone: 057 019 4403

Address: 9042 Neil Drive Apt. 728

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